Hinkley Optometric Updates

6/16/20--We are extremely happy to announce that we have reopened our office for regular patient care as of May 11th, 2020! We are now back to our traditional hours of 8:00 AM to 5:00 PM Monday and Wednesday through Friday. To accommodate patient needs, we will continue extended hours on Tuesday from 9:30 AM until 7:00 PM. During this Covid-19 period our office will be closed for lunch from 12:30 until 1:30 daily. On Tuesday, the closure will be from 1:30 – 2:30.

As we navigate the new normal, the health and safety of our patients and staff remain our top priority. To ensure this, we have implemented and are carefully following the social distancing guidelines as recommended by the Centers for Disease Control and Prevention (CDC) and the American Optometric Association (AOA) reopening guidelines to protect our patients and staff. The new normal will include these safety measures:

• Upon arrival for your appointment, please call our office to begin the curbside check-in process, which will include COVID-19 screening questions. A staff member will then meet you at the door to check your temperature using a non-contact thermometer.

• The doctors and staff will be wearing masks for your safety and protection, and we ask all patients to wear a mask/cloth face covering as well. If you do not have a mask, you will be provided one to wear while in office.

• The use of hand sanitizer will be provided as you enter the office.

• If you require support during your appointment, please limit to one companion such as a parent, guardian, or caretaker.

• Viewing frames is a huge part of the optical experience, and we have been working with major manufactures to come up with solutions to safely maintain that experience. Our opticians have been trained on how to properly sanitize our frames before and after every use. If you would like to view frames, simply ask one of our staff members and we’d be more than happy to assist you.

• Lastly, if you are not feeling well, please call us and we will gladly reschedule your appointment to a later date.

We appreciate your patience and understanding during this unprecedented time. We are monitoring the ongoing situation very closely, and will update you as more information becomes available.

We are looking forward to welcoming you back to Hinkley Optometric! Stay safe and stay healthy!

4/24/20--As a healthcare provider, the health and safety of our patients and our staff has always been our number one priority. Since closing our doors to the general public, we have been working tirelessly to prepare our office to welcome patients back. To comply with social distancing guidelines (SDG), we have ensured that each of our workstations are at least six feet apart. Our patient reception area has also been rearranged to ensure ample seating distance for patients’ safety. Additionally, our doctors, who are currently available for emergency services, have been provided N-95 masks for use during examinations.

Once the SDG restrictions loosen and we are able to open our doors again, you will find that we have enhanced our sanitization protocols. Our instruments are sanitized before and after each patient use. You will also notice retrofitted plastic shields for enhanced protection while using our instruments. Our complete inventory of frames have been carefully sanitized. To ensure patient safety, optical staff will assist patients with all frame selections, making sure each frame is thoroughly sanitized before and after each use.

During this unprecedented time, we have had to make some difficult decisions that we knew would greatly impact our patients. Please be assured that the decisions we have made have been based on patient and staff safety, while continuing to provide the best service possible. We have received a great response regarding our newly implemented Curbside Pickup. Many patients have expressed that this service has been a great convenience, and we are looking at options to possibly continue the service beyond this time of social distancing.

In closing, Hinkley Optometric would like to extend our deepest gratitude for your understanding and feedback during this time. We are closely monitoring the ongoing situation and we look forward to welcoming patients back to our office in the near future.

3/23/20--Beginning Monday, 3/23/20, the office will continue to curtail interpersonal contact even further. Non-emergency vision services, such as routine exams, will be discontinued at this time. Drs. Hinkley, James, and Zardo will reschedule all of their patients until a later date. The office will remain opened on a limited basis (reduced hours) for limited services. The telephone message center as well as the medical emergency number will remain active.

We are sorry for the inconvenience that this may cause.

Through prayer and level headedness we will get through this!,

3/16/20--We are closely monitoring national and local developments on influenza and coronavirus. We are following evolving CDC guidance closely and instituting enhanced infection control measures in all clinical areas.

We will remain open for business with a few slight modifications --

You will notice less handshakes and personal contact for patient and staff safety. There are multiple stations around the office to sanitize, so please use them freely. All spectacle frames are sanitized prior to viewing.

Regarding appointments, we kindly ask anyone who is not feeling well to stay at home. We will gladly reschedule your appointment to a later time when your health risk has subsided. Following the guidelines of “Social Distancing,” we respectfully request that anyone accompanying you to your appointment remain outside of the office.

We will keep you updated as the “Shelter in Place” orders continue to change.

Thank you for your understanding.

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